Client Service Agreement &Terms of Service
Transparent engineering engagement framework governing project milestones, 100% intellectual property transfer, payment terms, and warranty hypercare.
Transparent, Milestone-Based Client Agreement
These Terms govern technical consulting, software architecture, custom application engineering, and dedicated developer pod engagements with Divanex Technologies.
Software Engineering & Architecture Advisory
Divanex Technologies (“Divanex”, “we”, “us”) provides high-caliber custom software engineering, cloud architecture, mobile app development, SaaS engineering, and AI workflow integration services to corporate clients, startups, and institutions worldwide (“Client”, “you”).
All engineering engagements are executed under clear Statements of Work (SOWs), agile sprint backlogs, or dedicated team pod arrangements as formally agreed between the parties.
Agile Sprint Delivery Cadence
Engineering is organized into defined sprint milestones (typically 14-day delivery cycles). Each milestone defines explicit deliverable criteria:
- Live Staging Builds: Fully interactive, clickable staging URLs provided every week for verification.
- Automated Code Pass: All deliverables must pass automated linting, strict TypeScript checks, and security test suites before milestone sign-off.
- Review Window: Client has a standard 7-business-day acceptance review window following staging delivery to request adjustments within the agreed scope.
You Own Everything We Build
Comprehensive Intellectual Property Assignment:
Upon settlement of corresponding sprint milestone invoices, Divanex irrevocably assigns 100% of all intellectual property rights, copyrights, source code, database architectures, schema migrations, Figma design files, and deployment credentials created for the project exclusively to the Client. Divanex retains zero residual claims or licensing lock-in.
Cooperative Agile Engineering
Successful software delivery relies on direct, transparent collaboration:
- Client agrees to designate a Primary Product Lead or Technical Stakeholder empowered to make scope and design decisions.
- Providing necessary third-party API credentials, domain DNS access, or external service accounts in a timely manner.
- Prompt review of staging builds to ensure continuous sprint velocity.
Transparent Invoicing & Milestone Security
We support direct international bank wire (SWIFT / ACH), Stripe, Razorpay, and verified platform milestone escrows:
- Fixed-scope projects are billed in milestone tranches tied to delivered software features.
- Invoices are payable upon milestone acceptance within net 7 business days unless specified otherwise in the SOW.
- Transparent quote guarantee: No hidden software licensing seat charges or arbitrary maintenance fees.
Defect-Free Software Guarantee
Every production software deployment is backed by our standard 60-day Post-Launch Hypercare Warranty. If any bug, defect, or variance from the agreed technical specifications is identified within this window, our engineering team fixes it immediately at zero additional cost to the client.
Standard Commercial Protections
Except as expressly provided in the SOW and warranty clauses, software deliverables are provided “as is”. To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, or punitive damages. Total aggregate liability shall not exceed the total fees paid by Client under the specific SOW giving rise to the claim.
Good-Faith Engineering Mediation
Disputes are first addressed through direct good-faith technical mediation between the Client's product leadership and Divanex's solutions architects. We execute custom Master Service Agreements tailored to corporate procurement guidelines where a client's legal team requires specific governing law.
Need a Customized Enterprise MSA or Bilateral NDA?
We execute custom Master Service Agreements tailored to corporate procurement guidelines.